1. Written Complaints
In accordance with Article 10 of the Consumer Protection Act, PixelGrid Studio allows customers to submit written complaints regarding our services or products. You may submit your complaint:
- Via email: igor.bobic.arrt@gmail.com
- Via mail to our registered address: PixelGrid Studio, Borinačka 37, 32100 Vinkovci, Croatia.
We will acknowledge receipt of your complaint in writing without delay. A formal response will be provided within 15 days of the date the complaint was received.
2. Right to Unilateral Termination (Right of Withdrawal)
As a consumer, you have the right to terminate the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you (or a third party indicated by you) acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to terminate this contract by an unequivocal statement (e.g., a letter sent by post or e-mail).
Effects of withdrawal:
- We will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
- We will carry out such reimbursement using the same means of payment as you used for the initial transaction.
- You shall bear the direct cost of returning the goods.
3. Online Dispute Resolution (ODR)
In accordance with EU regulation no. 524/2013, we provide a link to the European Commission’s Online Dispute Resolution platform for resolving disputes out of court: Consumer Redress in the EU – Consumer Redress in the EU